In our Moments of Care series we highlight moments that show how our pharmacists and nursing team help support our clients, their families, and the community at large.
This volume is all about how one of our new nurses, Mar, provided outstanding support and extra care to a patient.
Mar’s Moment
On Monday, Mar delivered exceptional support and additional care to a patient. It all started with an innocent enough remark: the patient told Mar that his leg was itchy.
Upon examination she uncovered that he had a leg wound that required attention to ensure it did not become infected. She immediately cleansed and dressed the wound, then created a monitoring plan so the team could ensure he would get immediate medical attention if it progressed to the level of being infected.
Mar has taken leadership with the team on his wound management, and today noted and documented that it appears much improved.
Her level of care didn’t stop there however! Mar asked if she could visit the patient on her own time on Friday to assess and re-dress the wound. This would give the patient optimal care, with consistent monitoring and follow up with his trusted care team.
Mar, I am filled with heartfelt gratitude for your level of care. Seeing this level of devotion and care for our patients is what we’re all about, and clearly we hired the right nurse for the job 🧡💙
Support for the Client
And let’s not forget our wonderful client, who has been deemed “incapable” by our lovely government. The full story is long and convoluted, however the takeaway is that this person has been left with zero supports or advocates.
He was discharged to our program without a family doctor and without any external supports. Our team has not only connected him with a GP, but we also have a dedicated appointment time with his GP afterwards to debrief and collaborate.
Pinnacle Pharmacy co-owner Brad has been instrumental on coordinating this level of care for our client, and he is stabilized because of it.
We’re Here to Help
Thank you for reading this edition of our Moments of Care series! We hope these stories offer insight into the daily experiences of our nursing team at Pinnacle Pharmacy.
We believe that these interactions, no matter how small, play a vital role in enhancing the well-being of those we serve.
If you or someone you know could benefit from our pharmacy services or our nurse-assisted Pinnacle Plus+ program, please feel free to reach out. We’re here to help!
