Frequently Asked Questions

Yes! Stop by on a Wednesdays and you’ll enjoy a 10% discount on all retail products. We have an excellent selection of products and our friendly, knowledgeable team is here to ensure you have a great experience every time you visit Pinnacle. Some restrictions apply.

The short answer is “it depends”. The cost to enrol in the Pinnacle Plus+ program is determined by a variety of factors, including which medications the patient takes, income levels, and insurance benefits. Each patient has unique factors that play into this, but we can say the majority of our patients are surprised at how little the program costs for the level of care they receive.

Please contact us directly for a free estimate for you or your loved one.

The person enrolled in the service must require regular daily medications to be eligible for Pinnacle Plus+.

Pinnacle Plus+ provides a daily visit for each patient, for as long as they remain within the program.

Pharmacists prepare and educate on the medication, while LPNs administer the medications and carry out other aspects of the care plans. Many of our LPNs have additional training to expand their scope (for example, licensed footcare nurses), and our Pharmacist Lead is a Certified Diabetes Educator.

Pinnacle Pharmacy is a small, dedicated team focused on personal customer care. Our patients always see a member of our team who they know during Pinnacle Plus+ home visits, which facilitates a connection between patient and nurse. When our team expands, we send our new nurses out with one of our experienced nurses to be introduced to the patients beforehand, so that they are already familiarized with our new team members before they do their first solo patient care visit.

The advantage of a close-knit team is that we are in constant communication with one another. A detailed communication log is written daily with any important details outlined for the nurse on duty the next day. We also have electronic charting so it is easy for team members to check vitals from previous days, report on any new concerns, or monitor previously noted things.

Absolutely! Family members often have insights into the needs and preferences of their loved ones. Their participation helps us tailor care plans not only to the medical requirements of the patient but also consider their personal preferences and lifestyle choices.

If there is a need for immediate medical attention during the time our nurse is visiting a patient, they will make the call for an ambulance and wait with the patient until the paramedics arrive and take over.

Care plans are reviewed daily to adapt to each patient's needs, enabling prompt responses to changes in their condition. Ongoing communication among the care team ensures everyone is informed about updates.

By contacting the pharmacy directly by phone, email, or visiting us in person. We are a small, close-knit team and welcome all feedback.

Yes! Pinnacle Pharmacy provides free local delivery of prescriptions, making it easy for you to receive your medications at home. Our team is dedicated to prioritizing your health and ensuring a hassle-free experience in Nanaimo. Contact us for details.

Yes! Prescription transfers are free, easy, and fast. All we require is your name and some basic info and we’ll take care of the rest for you.

Yes! As of June 1st, 2023, your Pinnacle Pharmacists are now able prescribe for contraception and many minor ailments. Eligibility criteria and some limitations apply. You can learn more by clicking here, or just contact us to find out if you qualify.

Yes. Just as with doctor-written prescriptions we are able to bill insurance plans as well for any pharmacist-written prescription.

While appointments are not strictly necessary, it’s recommended to call ahead to ensure availability and reduce wait times.

A consultation usually takes around 15 to 30 minutes, depending on the complexity of your needs and the discussion with your pharmacist.

For patients enrolled in BC’s Medical Services Plan (MSP), there is no cost for the consultation. Out-of-province visitors can access this service for a nominal fee of $20. The patients is responsible for paying for the cost (or their portion of the cost) of the prescription itself, just as if their doctor had written it.

No. However, if you have a condition outside the listed ailments, your pharmacist can still provide guidance and may refer you to a physician if necessary.

Pharmacists can prescribe medications for various minor ailments, including skin conditions, digestive issues, pain management, infections, and prescription contraceptives. You can find a more detailed list on the Prescription Writing page.

Specific conditions may have age restrictions. It’s best to consult with your pharmacist if you have specific questions.

Yes, you can bring your child for a consultation. Our pharmacists are trained to assist patients of all ages.

If you have questions after your consultation, feel free to reach out to us by phone or visit the pharmacy in person. We’re here to help and support you with any concerns you may have.

If you experience any side effects, please contact your pharmacist immediately for advice on managing these effects or adjustments to your treatment.

It is generally recommended to check your blood pressure at least once a month if you are healthy and do not have any conditions. If you have hypertension or other related conditions, more frequent monitoring may be necessary, as advised by your healthcare provider.

Yes, you can monitor your blood pressure at home using a reliable home blood pressure monitor. Be sure to follow the instructions carefully for accurate readings and consult with one of our pharmacists or your doctor for guidance.

Various factors can influence blood pressure readings, including stress, physical activity, time of day, caffeine intake, and even certain medications. It’s important to try to relax and sit quietly for a few minutes before taking a reading.

Blood pressure can naturally fluctuate due to daily activities, emotional stress, and dietary choices. It is normal for readings to vary, but significant or consistent changes should be discussed with one of our pharmacists or your healthcare provider.

Yes! Adopting a healthy lifestyle can greatly impact your blood pressure. Consider incorporating regular exercise, a balanced diet low in sodium, maintaining a healthy weight, limiting alcohol intake, and managing stress.

Yes, some medications can raise or lower your blood pressure. Always inform your pharmacist or doctor about any medications you are taking so they can provide appropriate advice and monitoring.

If you forget to take your medication, take it as soon as you remember unless it’s close to your next dose. In that case, skip the missed dose and resume your regular schedule. Never double up on doses without consulting one of our pharmacists or your healthcare provider.

Yes, keeping a record of your blood pressure readings can help track changes over time and provide valuable information to your healthcare provider for better management of your health.

Blister packaging is a method of organizing medications into sealed compartments, making it easier to manage doses. Each compartment typically contains a single dose of medication, making it easy to clearly see your daily requirements at a glance.

There is no additional cost for blister packing. Just like getting your medication in a bottle, patients are still responsible for the cost of the medication (which may or may not be covered under an insurance plan or BC PharmaCare). The medications do have to come from Pinnacle in order for us to blister pack them.

Anyone, including those with complex medication needs, elderly patients, or those managing chronic conditions, can benefit from this system.

Yes, blister packs can be customized to include different dosages of the same medication as needed. This flexibility allows for tailored treatment plans that can better meet the individual needs of patients.

Blister packs should be stored in a cool, dry place away from direct sunlight to maintain medication effectiveness.

Yes, you can discuss any specific requests with your pharmacist when setting up your blister packaging. For example, you can request that your blister packaging reflects your daily medication schedule with clear labels indicating the name, dosage, and any special instructions.

If you notice a missed dose, contact your pharmacist or healthcare provider, as they will be able to advise you on the best course of action based on the medication you are taking and how long it has been since the missed dose. Additionally, keep a record of any missed doses to discuss with your healthcare provider during your next appointment.

Yes, blister packaging can also be used for over-the-counter medications as part of your overall medication management.

It depends! The frequency of blister pack preparation can vary based on different factors, such as the type of medication and individual needs.

No worries. Just inform your pharmacist about any changes to your medications so they can adjust the preparation of your blister packs accordingly.

Yes, blister packs are particularly convenient for travel. Just ensure they are stored properly during your trip, and remember to keep medication outside of checked bags just in case your baggage is lost in transit.

Compression stockings may be beneficial if you experience symptoms such as aching, heaviness, or fatigue in your legs, or if you have a medical condition like varicose veins or chronic venous insufficiency. Consulting one of our healthcare professionals can help determine if they are right for you.

Most individuals can wear compression stockings throughout the day. However, it is essential to follow specific guidelines provided by your healthcare provider or fitter regarding duration based on your individual circumstances.

Compression stockings should be hand washed or machine washed on a gentle cycle with mild detergent. It’s advisable to air dry them, avoiding direct sunlight or heat sources to maintain their elasticity.

Yes, there are options designed specifically for sensitive skin. Our fitters can recommend materials and brands that are softer and less likely to cause irritation.

Generally, compression stockings should be replaced every 3 to 6 months, depending on usage and wear. Regular checks for signs of wear can help determine when it’s time for a replacement.

Yes, there are compression garments specifically designed for athletic use that enhance circulation and support muscle recovery. We can guide you in selecting the right type based on your activity level.

Absolutely! Many pregnant women benefit from wearing compression stockings to alleviate swelling and discomfort. Our fitters are trained to assist with fittings during pregnancy.

While generally safe, certain conditions may contraindicate the use of compression stockings, such as severe peripheral artery disease. It’s best to consult with a healthcare professional before starting any compression therapy.

Follow-up appointments are usually recommended every three to six months, but this may vary depending on your individual needs.

You can use a glucometer or continuous glucose monitor (CGM) for effective monitoring. Our pharmacists are here to guide you on using these devices.

Planning ahead is key. Be sure to pack your medications, monitoring supplies, and snacks. Try to maintain a routine for blood sugar monitoring and be mindful of your dietary choices.

If you notice side effects, please contact your pharmacist or healthcare provider right away. They can help determine if an adjustment is needed.

Regularly monitoring your blood sugar levels, tracking any symptoms, and attending follow-up appointments will help assess the effectiveness of your plan.

Absolutely! Our pharmacists can assist you in understanding your insurance coverage and inform you about cost-saving programs or alternatives.

If your blood sugar remains high despite following your plan, please reach out for guidance. We may need to review your medications or adjust your care plan.

To begin, simply contact us to schedule an initial consultation. We will discuss your specific needs and develop a personalized management plan for you.

Vaccine administration can typically be provided without the need of a doctor’s prescription. Other injections of prescription medications can be provided in certain circumstances, by appointment.

You can consult with one of our healthcare professionals to determine which vaccines are recommended based on your age, health history, and travel plans.

While appointments are recommended for your convenience, we also welcome walk-ins during certain hours. You can easily schedule an appointment by calling the pharmacy at 250.585.1980.

Please bring your identification, insurance information, and any relevant medical records that list prior vaccinations. If you have a trip coming planned, bring your travel itinerary, too.

Common side effects may include soreness at the injection site, mild fever, or fatigue. Serious side effects are rare.

Yes, in many cases, you can receive several vaccines during one appointment, depending on your health and vaccination needs.

Many individuals with medical conditions can still receive vaccines. It’s best to discuss your specific situation with our healthcare team.

Follow any specific instructions given by your healthcare provider, which may include timing, dietary restrictions, or pre-medication details.

Bring a list of all your current medications, including prescriptions, over-the-counter drugs, and any supplements. Also, have any recent lab results or medical reports handy.

Typically, a medication review lasts between 30 to 60 minutes, depending on the complexity of your medication regimen and health concerns.

Absolutely! We believe in a team approach to healthcare, and will work with your doctor to make sure everyone is aligned on your care.

Absolutely! A medication review can also be beneficial if you are considering starting new medications or if you want to understand potential interactions with supplements or over-the-counter products.

We recommend booking a medication review at least once a year or whenever there are changes in your health, medications, or treatment plan.

Coverage can vary by insurance plan. It’s best to check with your provider to see if they cover medication reviews conducted by pharmacists.

Yes, we offer virtual services that allow you to have your medication review via video call or phone consultation for added convenience.